Charnwood - Woodworking machinery at its best!

Product Warranty Details

All Charnwood machines are supplied with a one year guarantee;
The guarantee starts on the day of despatch by us and covers faulty parts and workmanship.
The faulty machine or component will be replaced or repaired, or the full purchase price refunded, at the discretion of Charnwood providing that Charnwood accept that the fault is due to faulty parts or workmanship.

Claim procedure
1) The end user contacts Charnwood and explains the fault.
2) We may ask the end user to provide proof of purchase, such as invoice.
3) Charnwood will then arrange, at Charnwoods discretion either;

i) Whenever possible, despatch of replacement parts to be fitted by the end user
or
ii) The faulty goods to be collected for repairs and then returned to the end user
or
iii) The faulty goods to be collected and a new replacement despatched
or
iv) The faulty goods to be collected, inspected and then a full refund of the purchase price given.

At any time Charnwood may ask for a paper copy of the proof of purchase, such as the invoice.
For option i) Charnwood must be supplied with the appropriate part numbers of any parts requested. Failure to do so will delay despatch as descriptions of parts can sometimes be confusing. Please request a copy of the parts diagram first if in doubt.
Once the goods are used, the goods must be inspected by a Charnwood engineer before a new replacement can be sent. Credit will not be given until the goods have been inspected and a fault identified by a Charnwood engineer.
Charnwood will undertake to deal with all warranty complaints as quickly as possible which will be between 3 to 14 days from first notification.
4) It is the responsibility of the end user to ensure that all returns are suitably packaged for safe transport. Where the original packaging is no longer available every effort should be made to ensure adequate protection is given to the returned item. Goods without any packaging will not be accepted by the carrier. Charnwood are not liable for any damage which occurs during return transit even if we have arranged the collection through our chosen carrier. Any damages found which have not been previously reported will not be repaired under warranty. A charge will be made to repair such damages, which will consist of the parts used and labour at £30 per hour.
5) In cases where goods have been collected and inspected by an engineer and either i) No fault is found or ii) The fault is deemed not to be the responsibility of Charnwood, a charge for the collection and re-delivery of the goods will be made.
6) All repairs and servicing work carried out by Charnwood, which is not under warranty, will be charged for. The charge will be for any replacement parts used plus labour at £30 per hour. A quotation can be supplied before any work is carried out when requested.

Exceptions
Consumable items such as Drive belts, Bearings, Batteries are not covered by the warranty. Tooling items, such as guillotine blades, dust extraction hose, sanding discs etc. are not covered by this guarantee. With excessive use any tooling item will need replacing or servicing during the first 12 months.